Trainings & Services

Improvement of customer satisfaction based on experiences of Nr. 1 in Europe

Introduction of processes based on international de-facto standard:  IT Infrastructure Library (ITIL)

Investigation of Return-on-Investment (ROI) and cost-reduction of service organisation

Setting up customer service structure and organisation

Definition of roles, tasks and responsibilities

Coaching of managers, customer service and call center teams

Setting up individual training for employees of services areas